CardPointe Virtual Terminal (2021) How To Run a Transaction in the CardPointe Virtual Terminal

by Sep 2, 2021CardPointe, General Merchant Account, YouTube Videos

In this CardPointe tutorial will show you how to run a transaction, with the virtual terminal and we’ll also cover storing cards on file and other customizations that are available in the CardPointe virtual terminal.

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Once logged in, click the VIRTUAL TERMINAL link in the main menu and it will default to the Virtual terminal sub menu. 

If this is a new customer that you’ve never taken a payment from, you can start by entering  all cardholder data as shown here.

The only field that is required under the account information section, is the Name of the customer… this asterisk let’s you know it’s a required field. 

Enter the billing address if you have it and if you want an email receipt to go out to your customer, make sure you have the email field populated and make sure to check this box here. 

If you want more information on how to customize the email receipt click right here.

To enter the credit card number just come over here to the mock credit card image and enter:

1- the card number 

2- The 3 digit code on the back of the card

3- And the expiration date

Checking this box here, gives you the option to “store the customer profile” within your CardPointe account so you can easily recall that customer and card number for future purchases. 

If you check the box to store the customer profile, a required section called theCardholder Permission” will appear and you must be able to agree that Cardholder has given verbal or written permission to save profile and all associated cards at all locations

 So this “cardholder permission” section only appears IF you have the “store customer profile” box checked. 

If you don’t want to store or can’t legitimately check this box indicating customer consent, you can just uncheck it,  this entire cardholder permission section disappears , and run the card still as a single transaction. 

You also need to select a “Cardholder Participation” option from the dropdown menu. Click the question mark icon for additional instructions on how to choose the best option.  

If you have a common selection, you can set the “Cardholder Participation” box to default to a certain selection, by going to the Administration tab in the main menu and then the Virtual Terminal sub tab. 

Scroll down and choose the default “cardholder participation” option you’d like and it’s also worth noting while we’re on this screen that you can check the “Store Profiles by Default” to be “active” (which means it will automatically be checked) and then be sure to save your changes. 

Then, when you return to the Virtual Terminal screen, you’ll see that the “Store Customer Profile” will be checked,  and the default “Cardholder Participation option that you chose, is automatically selected. 

If you’ve already stored a customer profile in the past, you can retrieve a customer profile by simply going to the search bar and typing in the name of your customer and it will auto suggest potential matches for you. 

Once you see the profile that you want , just hover your mouse over it and click and all customer data will auto-populate for you. Then you’re ready to process a transaction. 

Additionally, if a customer of yours has two cards that they want to put on file with you, you can add a 2nd card to their profile by just clicking the “ADD NEW CREDIT CARD button.

Storing a card on file is a nice benefit and reduces the number of times a credit card needs to be provided to you by your customer. It also removes you from the liability of keeping cardholder data on your own servers… and this is the way you want it, in order to remain compliant. 

[Reference Link] For a detailed video on how to store customer profiles, click right here.

The next part of the virtual terminal screen is where you’ll enter the dollar amount of the transaction and once everything looks good, you can click the “Process Transaction” button and just wait for the approval!

This transaction will then show up in the REPORTING tab for reference. For the reporting tab video click here

A couple final notes before we close out. 

Since the CardPointe virtual terminal is a core function of the entire CardPointe platform.

There are ways to customize the entry fields even more than what’s shown in this video like adding an invoice number or a customer profile entry field for example.

Brian Manning

Bancardsales founder and 15 year payment processing veteran, Brian Manning has helped thousands of businesses streamline their electronic payment systems. With a healthy disdain for things like terminal leases and "lowest rate" guarantees he regularly advises on best practices to anyone setting up merchant account related solutions. Brian's mission and passion is to help business owners use their merchant account simply as one tool in the big picture of growing their own business and creating an experience that is positive and meaningful for their customers.

Brian Manning

Bancardsales founder and 15 year payment processing veteran, Brian Manning has helped thousands of businesses streamline their electronic payment systems. With a healthy disdain for things like terminal leases and "lowest rate" guarantees he regularly advises on best practices to anyone setting up merchant account related solutions. Brian's mission and passion is to help business owners use their merchant account simply as one tool in the big picture of growing their own business and creating an experience that is positive and meaningful for their customers.

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