Ingenico ICT220 Terminal: How to Run & Return an EMV transaction on Ingenico ICT220

by Jul 15, 2017General Merchant Account, Terminals & Equipment, YouTube Videos

*This is a video transcript from the following video posted to our Youtube channel: https://youtu.be/AN6FVWVueLs

Today we’re going to look at how to run a transaction on the Ingenico ICT 220 credit card terminal.

I’ll show you:

  • how to run the transaction
  • print the receipt
  • how to do a return
  • how to settle out transactions manually at the end of the night so you can collect your money

From the idle screen you have two options to pull up the sale menu and run the transaction:

#1: The keys are hot keys and they’re automatically programmed that way so if you hit the number one it’ll take you to the sale menu and you can choose either credit or debit

Now, unless you have pin based debit enabled your merchant accounts you can just select credit and everything will run the same whether it’s a debit card or a credit card that you’re processing.

You’re going to treat it without the pin number and you’re going to run it like it was a credit card.

#2: The other way to get to the sale menu is to hit the green enter key and it will bring up the main menu and then you can use the arrow keys to toggle down to whatever item you would like.

So in this case we’ll leave it highlighted on sale and then hit the green enter key and it will bring us right into our sale menu that we previously saw attached to the number one on the hot menu.

So the next step is just to enter the dollar amount and we’ll just run a test transaction for 25 cents and you’ll notice that I haven’t put the credit card in yet, I haven’t swiped anything I’m just entering the dollar amount in first.

So once I have the dollar amount entered, I’ll hit the green enter button to confirm and then follow the instructions on the screen which is to swipe or insert the card.

So you’re going to want to insert the card with the magnetic strip facing forward and you’ll just push it in all the way until it clicks and there’s no buttons you need to push.

You’ll just push it all the way in it’ll connect and verify it’ll transmit and receive and it will give you your approval code.

Then you can just remove the card and the terminal will automatically process the rest of the transaction.

You can tear off the customer receipt right there and it will print.

You can change the amount of time between receipts, so if you to increase the delay you can go into the system own menus and adjust accordingly.

As you can see we have our approval code this transaction was successful for 25 cents.

How to process a refund

If I want to refund this again there’s two ways to do it:

You can either hit the number two for the return menu I can again just hit the green Enter key to confirm, put the dollar amount in as a return insert the credit card.

I want to return the purchase so if I want to return this transaction I can hit the number two which is associated with the return menu or if I hit the red key to back out I can hit the green enter key to bring up the main menu and then hit number two or arrow down to <return> <enter> and then follow the menus just like you would to run a transaction except this is with the return menu.

So I’ll hit credit and then I’ll put the dollar amount in and if you have the card present this is where you’ll just insert the credit card again and it will run through the exact same process and procedure to return the transaction just the same way as you would have run the transaction.

The order of operations are really important.

You have to insert the credit card with the chip when the terminal prompts you to do so.

Iif you try and put it in too early or before the transaction has even started the terminal should prompt you to remove the card and start over from the beginning.

So again, you need to hit the enter key and go through the sale menus and type in your dollar amount before you enter the card.

Otherwise the terminal will give you an error and you’re not going to be able to process the transaction or the return properly.

Manually settling the terminal

In order to manually settle out the transactions at the end of the night if your terminal is not automatically set to send out the batch each night most terminals are programmed to do that but if for some reason it’s not this is how you do it.

If you want to settle out the transactions and close your batch out early for some reason you can do so by going into the main menu and scrolling all the way down to number six which is settlement and hitting the green <enter> key and it’ll ask you whether you want to close the batch and deposit funds.

You’ll just hit the f1 key to correspond with yes and you’ll close out your transactions the terminal will automatically settle and it will close the batch.

So I have a test transaction in there for three cents then I can choose whether I want to print the report or not.

In closing

So that’s it it’s pretty simple to run a transaction as long as everything is connected properly and you’re getting signal to the terminal you should be able to run EMV transactions just by following the procedures that I just showed you in this video.

If you’re new to my Youtube channel (and website) be sure to hit the like button if you found this video helpful be sure to subscribe if you want updates when new videos are published I’m Brian Manning and I’ll talk to you soon.

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Brian Manning

Bancardsales founder and 15 year payment processing veteran, Brian Manning has helped thousands of businesses streamline their electronic payment systems. With a healthy disdain for things like terminal leases and "lowest rate" guarantees he regularly advises on best practices to anyone setting up merchant account related solutions. Brian's mission and passion is to help business owners use their merchant account simply as one tool in the big picture of growing their own business and creating an experience that is positive and meaningful for their customers.

Brian Manning

Bancardsales founder and 15 year payment processing veteran, Brian Manning has helped thousands of businesses streamline their electronic payment systems. With a healthy disdain for things like terminal leases and "lowest rate" guarantees he regularly advises on best practices to anyone setting up merchant account related solutions. Brian's mission and passion is to help business owners use their merchant account simply as one tool in the big picture of growing their own business and creating an experience that is positive and meaningful for their customers.

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