Verifone V200c Credit Card Terminal – Features & Functions Tutorial

by Aug 20, 2021Terminals & Equipment, YouTube Videos

This is the Verifone v200c countertop credit card terminal. 

I’m gonna show you basic functionality like how to run a sale, a refund, void and how to settle the terminal. 

I’ll give you the system password and I’ll even show you how to set manager level permissions so that a password is needed for certain functions. 

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First off, this Verifone terminal is programmed with the First Data Fiserv Omaha payment processor and it is also compatible with other processors. . 

It’s PCI compliant and meets all current PCI standards as well as being equipped with end-to-end encryption and tokenization to protect cardholder data. 

It’s primarily meant for retail environments but can also be used in a card not present situation by simply entering the credit card number using the keypad.  

So if you need to take phone orders, you can do it with this machine. 

It accepts all forms of payment method inputs including: 

EMV, Magstripe, and NFC technology including use with Mobile Wallets on smartphone payment apps.  

It has a color screen and a sleek design with a small footprint on your countertop. 

It has a thermal printer like other all in one credit card terminals and uses 55ft rolls. 

Here’s a quick view of the data sheet, and this is linked in the description for you to download free of charge. 

If you’re looking at buying this terminal or you need to get it reprogrammed, click the links in the description to get in touch with me or a Bancardsales team member to help you out. 

Feature #1:  Set Up – Plugging it in – Getting Started – Changing paper

Right out of the box, you will just need to plug in the wall cable by taking off the casing on the back of the terminal and plugin in the power cord. 

You’ll connect the ethernet cable as shown here in the middle ethernet cable. 

Be sure not to connect to the external pinpad port, because it has a similar sized cable port because that could cause damage to the machine. 

Getting Started – Changing paper

This terminal uses thermal paper in 55ft rolls and in order to change the paper, just locate the latch on the top of the machine and lift until it swings open. 

Make sure to install the paper with the thermal side out like this.  Remember the fingernail test is a good way to know if you have the right side facing out. 

Just install it as shown here. 

Once you have it plugged in, ethernet added and paper loaded, you’re ready to run your first sale. 

Feature #2:  How to run a sale

1- first, navigate to the home or idle screen of the terminal. 

2- next select SALE by hitting the #1 hotkey, or by scrolling down and pressing the green enter key

3- enter the dollar amount and then hit enter

4- you’ll be given the option to “Insert” for chip cards, “Tap” for contactless phones or cards, or “swipe” for magnetic stripe cards. 

5- in this example you’ll see a contactless card being used where the terminal automatically and quickly recognizes the card processing via high speed and approves the sale with a big APPROVED confirmation screen. 

6-Tear the merchant copy of the receipt from the terminal and confirm with the Green Enter key to print the customer copy of the receipt.  Depending on the card and processing network you’re using, you may not even need your customer to sign the receipt. 
That’s it. Next let’s look at running a key entered sale. 

Feature #3:  How to run a key-entered phone sale

There’s 2 ways to get to the key entered screen. 

The first way is simply to follow the process we just covered by running a normal sale as though the credit card is present.

But this time when you get to the screen that says INSERT, TAP, or SWIPE, just hit the RED “X” key and you’ll be asked if you want to “Run a manual entry” and you would just select “YES” at this point and the credit card terminal will allow you to enter the credit card number.

If you have address verification turned on, it will prompt you for AVS prompts that you have enabled such as the 3-digit code on the back of the card, the billing zip code and perhaps the street address

After you’ve entered the proper information just hit enter to process the sale and select the receipts that you want printed

The 2nd way to get to the Phone Order screen is from the home screen of the terminal, arrow down  until you see the PHONE ORDER option

1- select the Phone order and then type in the dollar amount and press enter. 

2- it will automatically prompt you for the credit card number to enter and once you’ve done that, just hit enter to confirm. 

3- the address verification steps for phone order sales will be the same no matter how you get to the part where you enter the credit card number. 

Feature #4:  How to process a refund

1- with a refund, you’ll choose the #2 hotkey for “REFUND” and type in the dollar amount that you’re refunding. 

2- the next screen will give you the option to “insert” “tap” or “Swipe” and if you have the card, you’ll follow the same process as running a transaction. Just waive the card over the top of the terminal near the upper right hand corner of the screen and it will read the NFC chip as shown here. 

If you need to process a phone order refund, you can just hit the RED “X” key at the point where you’re asked to Insert, Tap, or Swipe and you’ll select YES for “Manual Entry” to type the card number in and process the refund. 

This would be used in a scenario where your customer is calling in over the phone. 

Feature#6:  How to manually settle the terminal

You have the capability to set your machine to automatically settle out every single day at a specific time and this is highly recommended in order to collect your money. 

If for some reason you need to manually settle the terminal for any reason, here’s how you do it. 

From the idle screen, just hit the hot key #3 for settlement and the terminal will print a settlement report as well as show you on the screen what’s ready to settle out. 

If everything looks correct, simply hit the GREEN ENTER key to confirm and let the terminal settle out. 

And that’s it.  

How to Void a transaction

In order to void a transaction, simply select the hot key #4 and the terminal gives you an option to void “Last” or “Any”

 choose the last sale or choose “ANY” to search by last 4 of the card or the transaction ID which will be found on the receipt of the transaction in question. 

Remember that the void function should be used to cancel out a sale prior to a batch taking place. So generally speaking, if you want to perform a void, do it within a batch cycle.  By using the void option, it will remove the transaction from the daily settlement. 

Feature #7:  How to turn on Password Prompts

This terminal allows you to set system passwords so that certain functions cannot be performed without entering the password first. 

The functions include: Sale, Refund, Void, Settlement and more

So for this example, let’s say you want to make the ability to process a refund password protected. 

From the home screen, use the UP arrow key to get to SETUP and hit ENTER
Enter the password as shown on the screen. (note, depending on your merchant services provider, you may be able to change this system password)

Simply arrow down to the function you want to enable password protection for, and select YES. 
The terminal will prompt you to restart in order for this change to take effect and next time you attempt to use that function, it will now be password protected!

If you have more questions about this terminal see the VERIFONE playlists on this channel that are linked up in the description. 

If you found this video helpful, if you would be so kind as to hit the thumbs up, it greatly helps these video and the channel succeed. 

Thanks for watching and be sure to subscribe and hit the bell notification for more videos on the topics of credit card terminals, merchant account, integrated payments and much more, relating to accepting credit card payments at your business. 

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Brian Manning

Bancardsales founder and 15 year payment processing veteran, Brian Manning has helped thousands of businesses streamline their electronic payment systems. With a healthy disdain for things like terminal leases and "lowest rate" guarantees he regularly advises on best practices to anyone setting up merchant account related solutions. Brian's mission and passion is to help business owners use their merchant account simply as one tool in the big picture of growing their own business and creating an experience that is positive and meaningful for their customers.

Brian Manning

Bancardsales founder and 15 year payment processing veteran, Brian Manning has helped thousands of businesses streamline their electronic payment systems. With a healthy disdain for things like terminal leases and "lowest rate" guarantees he regularly advises on best practices to anyone setting up merchant account related solutions. Brian's mission and passion is to help business owners use their merchant account simply as one tool in the big picture of growing their own business and creating an experience that is positive and meaningful for their customers.

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